Maintaining a healthy Seller Account in the Amazon Marketplace is a must to scale your business. You don't want to spend your time on taxing issues that will affect your operations' flow, which means wasted potential revenue.
Our team at Seller Interactive will provide you a comprehensive approach in Amazon support handling, optimizing the customer service experience, and protecting your seller account health in all aspects.
Product Sourcing
Every product is not for everyone! Our virtual assistant is here to perform all the services with extreme attention to help you in product hunting and sourcing to give you a smooth start in business!
Ranking Service
Amazon PPC
Whether you’re selling dog whistles or T-shirts, you need an effective marketing strategy that could help boost your sales, especially in the hot seasons. We work with a team of PPC experts who can make a great impact on your advertisements.
Running Deals
Customers love to buy deals! For Professional Amazon sellers, Our Virtual Assistant runs Amazon deals for your unique ASINs.
Setting Coupons and Promotions
We Setup the Promotions! Our Virtual Assistant setup the different types of Coupons, Promotions or Promo Codes!
Scale your Amazon business
Our Virtual Assistant takes care of your Listing Images need! Our Virtual Assistant team provides highly professional services for graphics that fulfill the image requirements of Amazon with the desired image format (TIFF, JPEG, GIF, PNG). Our Amazon listing Image Services include:
- Main Image
- Lifestyle Image
- Infographics (highlighting features)
- Dimensions Image
- Comparison Chart
- Package Includes Image
- Before / After Image
Inventory Management
We have a dedicated team of Virtual Assistants who will take up most of your mundane tasks while you focus on other aspects of your business.
Maintain Order Database
Elite Commerce Virtual Assistant manages complete Order Database of Suppliers & Customers on Excel. Our Order Database services include:
For Suppliers:
- Product ID & Prices.
- Order Date & Shipment received.
For Customer
- Customer Id & Addresses.
- Payment Methods.
- Order Dates and Delivery.
Dealing with Refund & Return Cases
Our Virtual Assistant covers all the Refund and Return activities according to the Amazon policies. Refund and Return Cases Management include:
- Return & Refund Management Sheet.
- Return & Refund Requests.
Auditing/Report Creation for Returns
Elite Commerce Virtual Assistant creates detailed auditing reports of returns and refunds that includes:
For Suppliers:
- Complete Return record against the Order number.
- Returned date & created by.
- Refunded Amount.
- Return and refund status.
Managing FBA Inventory
Managing FBA Inventory is up to us!
Elite Commerce Virtual Assistant FBA Management Inventory services include:
- The anticipation of customer demand.
- Adding Amazon FBA Listings.
- Resolving Stranded Inventory Issues.
- Fixing Errors (No-Listing Error).
Creation of Shipping Labels
We help you to ship your inventory to Amazon by creating useful Shipping labels. Shipping labels services include:
- Setting Amazon Shipment Quantities.
- Preparation of Products.
- Creation of Product Labels.
- Review the Shipments.
- Creating Shipment Summaries.
FBA Shipment Reconciliation
Elite Commerce Virtual Assistant makes your inventory reconciliation task less difficult. Shipment reconciliation task includes:
- Detailed Inventory Event.
- Shipment Reconciliation Request.
24/7 Express Customer Support
We provide optimum customer support to ensure that you receive quality service.
Responding to Customer Emails.
Responding to Customer Messages.
Ensuring Customer Satisfaction.
Listening to Customer Complaints.
Immediate Call Response.
Solving the Complaints.
Keeping Track on Reviews.
Responding to Buyers’ Review.
Analyzing the Problem.
Solving Customer Issues.
Taking Necessary Actions.
Providing Help in a Successful Replacement.
Follow Up on Call and Email with the Customer.
Getting a Positive Review on Replaced Items.
Submitting Individual Cases
Reviewing Case Log.
Writing Emails for Contact Us Section.
A Detailed Explanation of the Issue.
Resolving the Issue.
Monitor the Order Defect Rate.
Pre-fulfillment Cancellations.
Late Deliveries.
Review Seller Account Performance with Customer Metrics.
Improvement Suggestions.
Clear Description of Listing Ownership Rights.
Setting Up Emails Assisting your Plan of Action.
Strong Possible Reasoning Behind the Hijacking.
